General Terms and Conditions


General Terms and Conditions (GTC)


Company Otto Hack Ges.m.b.H., Feitelstraße 1, 4453 Trattenbach, Austria

1. General

The deliveries and services of Otto Hack Ges.m.b.H. are exclusively based on the following terms and conditions. The contractual and business language is German.

Otto Hack Ges.m.b.H. is entitled at any time to amend or supplement these General Terms and Conditions of Business with a reasonable period of notice.

Furthermore, we only accept distance selling orders from customers who are fully capable of acting in law. By placing an order, the customer confirms that he or she is 18 years old.


2. Offer 

Orders by the customer are regarded as binding purchase offers. The conclusion of the contract shall only become effective upon our delivery. We reserve the right to refuse to accept orders. In this case the customer will be informed immediately.


3. Price 

All prices quoted are subject to change and include 20 % statutory value added tax.


4. Shipping and transfer of risk 

The goods will be dispatched within 2-3 working days after receipt of the order. The choice of the freight company is reserved to Otto Hack Ges.m.b.H. As a rule, DPD parcel service or postal shipping is used as the carrier. The dispatch is at the risk of the customer.


5. Minimum order value, packaging, shipping    

We have no minimum order. Packaging is free of charge.                                                                                                                                     We deliver within Austria by cash on delivery or prepayment only, to other EU countries only by prepayment and to non-EU countries on request.


The following costs will be charged for shipping:

Final consumer (data incl. 20 % VAT)


The shipping costs in Austria are flat rate:

  • up to € 50.00 order value € 5.00
  • over € 50.00 order value the shipping is free of charge!

The shipping costs to other EU countries are flat rate:

  • up to € 200.00 order value € 9.90
  • over € 200.00 order value the shipping is free of charge!

The shipping costs to non-EU countries are flat rate:

  • up to € 200.00 order value € 25.00
  • over € 200.00 order value the dispatch takes place upon request!

The customer has to take care of the correctness and completeness of all filled out data and otherwise bears the resulting expenses.


6. Payment  

For deliveries in Austria only with

  • cash on delivery (€ 5.00 cash on delivery fee will be charged) or
  • prepayment (no fees)

For deliveries to other countries only with

  • prepayment (no fees)

7. Retention of title 

The goods remain our property until full payment has been received. In case of default of payment of the buyer, the company Otto Hack Ges.m.b.H. is entitled to take back the goods. This does not constitute a withdrawal from the contract, unless Otto Hack Ges.m.b.H. has expressly declared this in writing.


8. Complaints 

The purchaser must notify Otto Hack Ges.m.b.H in writing of any obvious defects in the goods immediately after their discovery.

Returns due to justified complaints will only be accepted after prior consultation with Otto Hack Ges.m.b.H.

Transport damage must be claimed to the freight company.


9. Right of withdrawal by the customer 

The customer can withdraw from the purchase contract within 14 days without giving reasons. Against return of the undamaged, unused goods in original packaging, the full purchase price will be refunded immediately.

The customer bears the costs of the return shipment.


10. Data protection 

The customer agrees that Otto Hack Ges.m.b.H. may electronically store and process personal data received in the course of the business relationship.

The customer data will not be passed on to persons outside the company, unless it is absolutely necessary to provide the service.


11. Place of performance and jurisdiction 

Place of performance is Trattenbach and place of jurisdiction is Steyr.


12. Severability clause 

Should individual provisions of the contract, including these provisions, be or become invalid in whole or in part, or should the contract contain a loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the respective legal regulations.


13. Transfer of risk

All risk shall pass to the customer when the goods leave our factory.


14. Deviations

Deviations from our terms of sale and delivery shall only apply if they have been confirmed by us in writing.


15. Warranty

For all goods from our shop legal warranty rights apply.


16. Copyrights

We do not assume any liability for possible copyright infringements by contents, symbols and logos, which we laser onto our knives or provided objects on behalf of our customers.